nib Health Insurance

This is the worst Insurance company I have ever seen don't get policy from them if you don't want to experience the worst specially if you are in WA as they don't have office here so you have to deal by phone or email and they will keep you waiting waiting

Within 24 hours of activation of the app, expect calls from NIB life insurance. Just like the banks, these clowns operate side business and snare current customers. Foff

After almost a month I'm still waiting to see my claim. It supposed to be processed in 5 days

It would be great if certain preventative services can be separated from "general dental" since they don't have annual limits anymore.

Cannot use

Works well

Installed and it never showed in downloaded apps but wouldn't let me download again as it was already apparently downloaded! Good way to avoid pesky claims perhaps? Hmmmm...

It's not an app. It's a mobile version of the website so prepare to either memorise your customer number or whip out the card if you want to log in. Apps are supposed to be easy and convenient.

How many times do I need to bloody log in.

No confirmation message after making claims. Can't check recent claims on this app either.

there is no usage provided, just for claiming as that didn't turn out to be great either, no one called, my claim was submitted to be thrown

This app is good when I'm making claims and generally tracking usage of my extras. The only frustrating thing for me is that you can't login using email. I don't know my customer number by head and everytime I log in I have to look for it. It would be much easier if there was an option to choose either customer ID or email. I don't know if that will mess up the app functionality.

Easy to use

This app is so 2000

there is no usage provided, just for claiming as that didn't turn out to be great either, no one called, my claim was submitted to be thrown

I couldn't log in using my online password which is < 8 chars. App requires password to be 8 or more chars but the website doesn't have the same limitation.

If I had to choose between other health funds on the basis of their app, I would choose NIB because their app is very easy to use and looks very aesthetically pleasing. Well done NIB. But you do need to work on the provider search. That white coat search needs to be ditched and brought into the app.

I have a policy so it makes sense to use the app so I can track usage and submit claims. But try to find a practitioner, a NIB endorsed practitioner - forget about it. When would i use this feature, when I'm unwell like right now. Can I find a doctor on your app, nope apparently there are none in my area. I live 3km from the CBD in Perth! This feature has never worked when I need it. Remove or fix it ffs, its been over a year and it still sux.

Because i am not the primary account holder i am unable to register or view my account. Therefore this is a pointless app.

Absolute rubbish , I'm uninstalling it .

Absolute rubbish

Can't register at all

Can't register either!

The app is great the first time but once, you've used it once it will no longer let you sign in.

App also wouldnt let me log in after correctly filling in details. It would not explajn why log in could not proceded. VERY ANNOYING.

Won't let me register for whatever reason... so I registered on the full website and it worked. Pretty useful to make claims

Rubbish app

This app is good when I'm making claims and generally tracking usage of my extras. The only frustrating thing for me is that you can't login using email. I don't know my customer number by head and everytime I log in I have to look for it. It would be much easier if there was an option to choose either customer ID or email. I don't know if that will mess up the app functionality.

The app keeps on logging me out and saying "authorization failed" when I try to upload a photo to make a claim. So annoying.

Thank you for quick fix. But Payment Details option is not working

Every time I enter new information such as direct debit account information or personal information, it does not let me save it. I.e. I clicked the edit button to enter direct debit information, then I clicked the 'go back' button after I enter my information cause there's no 'save' button anywhere. However it doesn't save anything I enter, when I clicked back to check whatever I entered theres always nothing there! Fix it ASAP

I have a Motorola MotoG and I installed this app and can't even log in. The screen is basically dead as far as touch is concerned. Not sure if it's the app or the phone ut I can log in to the NIB web site on the phone. Other apps work OK such as the bank but not this NIB version.

Using Android device, LG G3, the extra provider list display as transparent. Please consider a fix ASAP

After i update the app, it does not work

App is great. Easy to use. Provides all important information in one place.

For removing unnecessary device permissions.

Thank you, now working fine

Missing "Remaining Benefit" button.

If you can actually log in its an okay app. Although mostly it wont.

Its work now, thanks