Chatwoo Live Help

Chatwoo Live Help Free App

Rated 4.33/5 (9) —  Free Android application by Chatwoo


About Chatwoo Live Help

ChatWoo Live Help engages and solves query of the customers / visitors on your website. Chatwoo Live Help is significant chat Software with complete control, Perfect Integration and no compromise.

Respond to your customer queries and deliver exceptional customer support from ChatWoo Mobile App. If you don’t have to spend time in front of your computer, you can chat everywhere: in a car, at home or while shopping.

Simply download this app and login with your existing ChatWoo Login credentials.

ChatWoo Live Help Features:

Easy installation:

Register you website and get your widget code simply in 2 steps. You just need to paste widget code on site header. It's that simple!.

Departmental Chat:

ChatWoo permits inter-department chat. Various departments like technical, sales, production etc. receive their respective chats thus, saving chat load on all departments collectively.

Live Help for Multiple Websites:

You can put ChatWoo on more than one websites. No need for multiple accounts. You can monitor them from one admin account. You can create separate customized Chat Window for each website according to website color scheme.

Transfer Chat:

Agents can easily transfer chats within themselves. In case a query is not resolved by one agent, he can transfer it to higher authority.

Ban spammers:

Serving Agent can ban or unban an inappropriately behaving user by using one’s own discretion. This can be done by using IP address.

File Sharing:

Visitor and Serving Agent can share files and screenshots effortlessly. Receiving faulty screenshots enables the agent to ascertain actual issues faced by the user. All types of file sharing are allowed except .exe and size is limited up to 3MB.

Visitor Profile:

Agents are free to view visitor’s profile along with email, location, browser with version, operating system and IP address.

Sound Alerts:

ChatWoo uses soothing sound for chat notifications to ensure no chat message goes unnoticed.

Reporting and Analytics:

Data collected from visitors and agent chats is made available through easy-to-read statistics and graphs. It includes number of chats, customer satisfaction level, average response and chat duration.

Offline Form:

An offline form is provided for the convenience of offline agents. This ensures no query from the visitor is left unattended.

Multiple Visitors chat:

An agent can chat with multiple visitors available in chat room. By default, one chat can assign five visitors. If webmaster wants to change this number limit served by agent, he can contact at: [email protected]

Online visitors trackability:

Webmaster can check number of online visitors on his website at a time.

Set Chat Window Position:

Unlike most Live Chat systems that provide static Chat Window, ChatWoo provides webmasters to position Chat Window according to their preferences.

Offline Message Delivery on Email:
Chat History:

ChatWoo FAQ:

Q: How to initiate chat with visitors?

Visit URL: Login
Enter Domain Admin login id and password
Now, you can see the available visitors under ‘Support Room’ tab and can start chat.

Q: How to add an Agent?

Select Manage Agent Tab and fill the Agent details i.e. User Name, Email, Password and Department if available.

Q: How can an agent initiate chat with my visitors?

Visit URL: Login
Login with Agent Login ID and password
Now Agent can see the available visitors under support room tab and can start chat by clicking on ‘Start Chat’ button.

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How to Download / Install

Download and install Chatwoo Live Help version 10.2 on your Android device!
Downloaded 100+ times, content rating: Everyone
Android package: chatwoo.chatwoo_agent, download Chatwoo Live Help.apk

All Application Badges

For everyone
Android app

App History & Updates

Version update Chatwoo Live Help was updated to version 10.2
More downloads  Chatwoo Live Help reached 100 - 500 downloads

What are users saying about Chatwoo Live Help

by P####:

This app is really nice tool to engage the visitors on your site.

by S####:

Excellent work done, i am using this app, its easy to use,, do install this app

by G####:

Great, easy to use and allow to Connect with my customers 24/7.

by Q####:

Chatwoo is revolution in Live_Help app/category for all webmasters, beating it's competitors in all features...... Worth trying.......

by B####:

Didn't work well for me. Plus in attempts to make it work for my website, the company never responded to me the second time I contacted customer service.

by M####:

The app is simply great, and allows me stay connected with my customers every time...

by P####:

I love The app, its free and connect with available visitors on website.I can give them guides or help from the app.

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Rating Distribution

9 users