Freezes up and leaves old prompts in the middle of screen after ingating constantly requiring a restart of your phone to resolve the freeze issues.. Time consuming! I use it but I hate it too.. Works properly like twice a week.
Just yesterday I have 4 stars only because I didn't know how to ingate. Today I received a call to walk me through the steps. 5 ☆`s it is. Awesome job. P.S. the upgrade will fix the password issues.
I stopped using this because it offered no advantage. Now I can't remember password locked out. Call help desk they can't really help because I also forgot 1 security question anwser. Poof design for something you want us to use. Make a new acct since old one has issues. We can't genius.
The app will not accept my pass word. I do not know if it's right. Got locked out of the app and my email went unanswered. Underwelming support. Must be done by the lift operators.
It is an okay app and works great until you have poor data connection. It shows white screen "ExpressNS" and it wont go away. Needs improvement there. I know its possible. Work on it.
No phone number on the app I'm having trouble logging in with the temporary password that gave me I went to try it again and now I don't remember my username so when I go to register it won't let me do that either can I get a phone number at least so I can call and figure this out. what the f*** this is ridiculous
I wish there was a way to get a list of available empty trailers on the app so I don't have to go to the office to get a paper one every time.
The app is way too slow it is the worst app I've ever used you get stuck at the terminal for 10 to 15 minutes for it to load this app is just Norfolk Southern way of being lazy they need to take notes from CSX I hate coming to Norfolk Southern rail yard because of this app
It wont even let me set up acct. I've tried different ways of putting in info, but keep getting error messages. And it has almost no info on how it wants setup info put in
It doesn't recognize my user and password, so I try to make a new account with the user name and password it tells me that it already exist.
Will not. Let u get to ???s. To set password sucks. Plus. No temp. Password. Can't log in says I'm registered but can't use poor. App try. Something else this one is a failure
It says contact help dask account is lock but there is no number and the rail yard dont now annything about the app
I filled out registration, it was accepted but never prompted me to make a password and the app now wants one to login? What the heck?
Slow to log in but functional have to relog in a lot
App is saying my CDL doesn't match my Driver Code, really?????
I just wish I hadn't gotten locked out of the app and don't have a number to call to get password reinstated.
I could not register says user id doesn't match cdl number. No support for app snh
No app support
With the updated version. It takes to long to reset after driving. It's quicker to put the information in the kiosk myself.
It says I registered but I didn't receive a password to get into the app
It will not let me enter the code to register.
I can't use the app because I never was emailed the temp password
Now that session timeout has been extended, it deserves 5 stars
Please add the functionality to allow rotating of the screen. Any chance of having terminal maps with trailer lots highlighted?
Went to sign in for the first time, used temp password and it didn't work. Can't re register, login, change password.... Useless
it takes too long to load. plz fix for a 5 star note 4
Latest update can not select terminal location..This has become a nuisance
The issue with asking for driver's phone # & carrier is so they can text you if there is a problem, such as with your waybill. Works well on my small phone but not so well on my husband's bigger Samsung. The QSR code doesn't fit in the space where the scanner is in the kiosk. I haven't quite figured it all out yet. I would like to see an option to print a ticket all the time, only upon exit, never or to be asked at the kiosk every time. Also, would like to see somewhere to request assistance while at NS.
When doing a serch to find container location it would be a big help to have length 40ft. or 20ft.
Takes forever to load, 15 minutes still won't bring up my work, and this is supposed to save time how?
Latest update corrected the log in issue. That was quick! Love the app, saves me a ton of time and headaches.
After new update...can't log on keep saying enabled location...
Since update I can not choose my location. The page comes up blank
Very slow to upload and app runs slower than the first one
Takes too long to load, big waste of my time
I keep getting this message when i try to register, any suggestions?
Takes to long. I open app and the little wheel just spins and spins. Tried to out gate a trailer the other day while waiting in line and it was still computing and spinning when i got to the gate. Had 3 trucks infront of me. Thats to long of time period for it not to work. Ill be uninstalling. Taking up valuable space on my phone.
I log in account locked cant reset password need security questions can set those till loged in but password dont work so go to forgot password over over and over again ......... really peace of crap app