BMC Remedy with Smart IT
Free AppAbout BMC Remedy with Smart IT
BMC Remedy with Smart IT delivers an innovative, modern service management experience enabling a more knowledgeable and collaborative workforce organized around IT roles, not modules. Smart IT's persona-based experience empowers everyone, giving all users easy access and streamlined service delivery, regardless of position. Smart IT boosts meaningful customer engagements, especially at the point of service where field technicians can make the most impact. Drive strategic business transformation with an amazing user experience that’s been lauded by many industry analysts.
Intelligent Interactions
Smart IT adds intelligence and insight to the service desk process by populating customer profiles, historical data, and dynamic resource suggestions from a single view. With key features such as the Smart Recorder, IT teams can achieve a more productive and knowledgeable staff with data-driven insights.
Comprehensive Mobility
With a design purpose-built for mobile access, rather than desktop functions crammed into the mobile environment, Smart IT is a must for on-the-go IT staff. Responsive, accurate service delivery and real-time knowledge are available for the remote workforce.
Collaboration & Insight
Smart IT offers a social platform based on teamwork and immediate knowledge sharing. IT staff can create their own profiles, share articles, access online IT discussions, and use standard social tools to follow or “like” certain commentary or people on the team. Connect experts to requester by promoting teamwork and real-time knowledge-sharing.
All Application Badges
Free
downl.
downl.
Android
4.2+
4.2+
Android app
App History & Updates
What's Changed
Power packed enhancements for Task Management, mobile Smart Reporting, and expanded global support with Hebrew Localization.
Power packed enhancements for Task Management, mobile Smart Reporting, and expanded global support with Hebrew Localization.
Version update BMC Remedy with Smart IT was updated to version 1.5.00
Version update BMC Remedy with Smart IT was updated to version 1.3.00
More downloads BMC Remedy with Smart IT reached 1 000 - 5 000 downloads
Version update BMC Remedy with Smart IT was updated to version 1.1.00
What are users saying about BMC Remedy with Smart IT
Z
by Z####:
by Z####:
Having the same issue as everyone else. I've contacted BMC and waiting for their response.
Z
by Z####:
by Z####:
It directly gets logged into default Service Desk of Calbro Services. Even after logging out of the profile it's getting authenticed automatically and gets logged into same profile. Please fix this asap. Thanks
P
by P####:
by P####:
BMC have you bothered to read any of these reviews? This product cannot be logged out from the demo credentials and configured to work with our own servers.... what are you doing, why isn't there another version of this? Please pay attention, especially given the user community is commercial, we will determine your future!
G
by G####:
by G####:
This is stuck in some kind of demo. You can't actually log into your own BMC instance with this app. Useless.
Z
by Z####:
by Z####:
Note: It's only a demo! Per BMC documentation: "You must make the Android and iOS clients available to your users. Your users should not use the client applications available from iTunes and from Google Play. The client applications in iTunes and Google Play are configured to connect to the BMC demo environment. If the user automatically gets an updated version of the client from iTunes or Google Play, that updated version might not match the version of your Smart IT server and might not work with your server."
Z
by Z####:
by Z####:
Doesnt work!
Z
by Z####:
by Z####:
Worthless
D
by D####:
by D####:
Is it so difficult for the developers to specify its a poc sw.
D
by D####:
by D####:
I tried smart it on my laptop there is Create incident button but i didnt see it on mobile application. when i wanna create i have to use the smart recorder instead of it. Moreover, it would be great if I can create incident from the asset that I found via barcode scan, now I can related the asset with the existing incident.
D
by D####:
by D####:
I can't get to my instance
D
by D####:
by D####:
This app is stuck in demo mode or something. It automatically logs you into an account that looks like the screenshots. If you try logging out, it logs you back in automatically into the same demo account.
T
by T####:
by T####:
Excellent
by Z####:
Please fix and release update. We only use Asset Management and CMDB. So no tickets. Want to select Asset tab but it automatically opens Ticket tab and force closes everytime