CA Service Management
Free App
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About CA Service Management
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
All Application Badges
Free
downl.
downl.
Android
2.2+
2.2+
Android app
App History & Updates
What's Changed
-Customer issues and stability improvements.
-Customer issues and stability improvements.
More downloads CA Service Management reached 5 000 - 10 000 downloads
Version update CA Service Management was updated to version 3.1.10
Version update CA Service Management was updated to version 3.1.8
Version update CA Service Management was updated to version 3.1.5
What are users saying about CA Service Management
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Buttons are not correct and unable to customize properly to meet needs. On Samsung note 5
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by N####:
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This needs Time Entry as that is required by my company
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Last release is buggy since the update the slide bare menu has dissapear and icon are not display correctly
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After last update, characters are random in the application
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On Android 4.4 is working, but for Android 5.0 or 5.1 you can not even log in.
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by M####:
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Comes in handy for various tasks.
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Just like the software not backwards compatible with so many errors and issues in the web interface this app sucks using Internet Explorer I want a mobile version that works at my infrastructure but I don't expect much from this company! And I note a company that doesn't even use their own software.
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by Z####:
by Z####:
"WE" currently are on 12.6 which is why it has "issues"
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by R####:
by R####:
Much improved interface and usability. Great app!
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by U####:
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Like this awaited app for ca sdm
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by X####:
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Exciting Service Catalog request and approval capability additions. Simplified login and improved look n feel :) Well done CA Technologies!
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by X####:
by X####:
The new screen layout and navigation is pretty smooth.
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SDM is now mobile enabled for Android devices through the Google Play Store!
by C####:
Useless...