InFact Field Service

InFact Field Service extends Oracle Service Cloud to cover field service operations by providing Field Service Professionals a simple, easy to use interface to refer to and update day-to-day Field Service activity information.

Benefits:
• Provides a simplified mobile interface for Field Service Professionals that focuses on the most relevant information for field operations
• Ability to work offline when there is a lack of connectivity, and sync data when connectivity is available
• Facilitates reliable and up-to-date information availability in Oracle Service Cloud

Features:
• Enables users to work with the following Oracle Service Cloud entities - Organizations, Contacts, Incidents & Tasks.
• Allows working in an offline mode, with sync-on-demand feature in real-time to Oracle Service Cloud
• Authentication control by means of Oracle Service Cloud User credentials / Demo user feature to easily navigate / access the complete functionality of the app.