I'd much rather get in my car and drive to the bank to make my payments rather than use this app and wait 10 days for a problem to get resolved. Save yourself some time and do not use this app there's way too many issues with it
Why do banks always have the worst security practices?
Doesn't work on rooted devices.
Title says all. Still true 6 months later.
Functional but lacks bells and whistles
multiple times the app sent me alert to pay bill, and continued to charge my the same 134.00 twice, then again 10.94 six times and now 75 dollars and change was taken from my bank account and I will be left with an over draft of an auto bill pay set up... Also the fact that they opened a savings account with my identity and gave me no access to monitor its use is disconcerting, also i see no report to any credit reporting agency.... Extremely unsatisfied both by this "CARD SERVICES' as well as ATLANTIC CAPITAL /FSG BANKS
Read the last comment just had the same issue multiple payments being made from app at the same time. Cost me over $200, $100 in overdraft fees.it paid 50℅more then my credit limit! Wouldn't a red flag go up Supervisor must know of problem she told me not to pay via the app ever.
Does exactly what it is supposed to do with no hiccups or glitches. Would be nice to see access to rewards but that might be asking too much from a mobile app.
DOESN'T WORK My phone isn't rooted and it won't let me access my account. "can't verify identity" REALLY? Now my account access is restricted. How in the hell does this app help or make it easier to keep on top of my account activity? SECURITY? Honestly YOU need to get it together. Oh, and how about instant notifications on purchases so we can verify if its legitimate, not a few days after? you keep it in a "pending" state for a day or two, OK..... we should be notified before it is posted to the account. You boast you have online access and notifications, might have been impressive a few years ago.
I'm not sure what problems you all are having. I know after working in a bank your rooted system will never see a bank app work properly. Your safety is ur finicial institutions number 1 priority so stop ur crying. This app works for my note 5 and it allows me to do a few things I couldn't find on the desk top. Like scheduling my travel plans. Get rid of ur rooted devices and you'll be able to enjoy the app like me.
Do you stop people from accessing your website if the user is logged into a user account with administrator rights? Most Windows users run as admins unknowingly and they do not need to. I have my reasons to use root and you block me from using the app for security concerns. Can you provide me a more detailed explanation than "security"?
I'm very sorry to see that the app will not even load on a rooted phone or tablet "for security reasons". Huge mistake to cut out so many of your clients who need to root their tablets for other reasons. I'm on the road a lot and would like to be able to access my account from wherever I am. Sorry, but 1 star for whoever made that decision.
I thought i was finally going to be able to use this card again, but no. Ridiculously will not work on rooted devices for my security?! Bullshit. Just lazy, crappy developers. All other financial apps work fine. Fire your staff.
I just installed and went through registration. Everything went very well and the interface seemed like it would be clean and simple... Except it doesn't work. The app crashes every time I click to submit a payment. I'm not rooted since I see that in many of the comments.
I should have known by reading the reviews that this app wasn't worth it. Against my better judgment, I decided to give it a chance. I just installed it, and it won't even open. Just a black screen and it made my phone freeze up. Don't even bother.
Just simple doesn't work. Keep getting updates for the app and every time I try to login I receive "An unexpected error has occurred. please try again later" What a piece of garbage.
I gave this app 1 start because of the followung problems: Downloaded this app on my Samsung galaxy s4 and haven't been able to get the app to open at all. I always get the same message that the app is stopped. I got the app for the sole purpose of keeping better track of my payments and balance. Please get this problem fixed!
This app is trash. I can't use it because I have a rooted device. It is rooted for a reason and it shouldn't disqualify me from using the app. I guess I will just stick to other banks.
This app doesn't work at all. It locks up my phone when trying to boot. I'd give it zero stars if I could
This is the only app I've ever encountered that does not work on rooted phones. I have and use multiple financial apps and would never trust my phone's security on a non-rooted device. ** Who ever convinced this company that rooted devices automatically equate to less security sure pulled off a nice scam.. they are probably just covering the fact that they suck at programing and have no business making financial apps. These guys need to find a new mobile developer. **
Also updated, when a transaction is charged, it tells me who and the amount. Before it was: a transaction for more than $1.00, and I had to look up my account to figure out who. It was one of the things i missed from Capital One.
The only thing I don't like about this app is that it shows an estimate of your available balance. Wish it would be like my other credit card apps and show me EXACTLY how much I have.
I have a note 5 dowloaded the app today checked 2 cards and everything works perfectly! I see alot of bad reviews but maybe this app is no longer compatible w older phones
Every time I try to log in it says unable to verify!!! Fix this and maybe I'll re-install until then will not even bother!
I only recently rooted my phone to attempt a fix to a connectivity problem, and to my chagrin this app would no longer load, stating rooted phones are not supported for security purposes. Too bad, I liked this app just fine.
Won't allow me to log on.says there's an unexpected error. All log in information IS correct. This IS NOT user error or mistyping. My device is NOT rooted. This app was just working 2 days ago. Now the website says account access is restricted. Why?????!!!!
The lady I talked to said nobody has complained about the app. Not even to her coworker. So if I was you. You should call them. I told her to look at it. She said she was not allowed to be on her personal phone at work. And when I told her to look when she gets home. She didn't seem interested just said my coworker has no complaints. 6/25/16
This app does not work. This is the second time I've tried it and each time I have errors just trying to open the app. First time I installed it was months ago. Nothing has changed still get "unfortunately this application has stopped working".
Tried on 2 different phone many times. ERROR "there was an unexpected error at this time. Try again later "
Horrible! I can never log in because every time it gives me some kind of error
Lots of bad reviews on this app. I only got it a couple months ago. So they may have fixed the issues. But the app works great for me on the s6!
The only reason why I gave it one star is because I can't give it any less!!!!! I DL this app hoping for easier access to my credit card. ..... NOPE!!!!! I was wrong. I can't even open the stupid app. Let alone use it. Do not get this app it's a waste of time.
Pointless to install if device is rooted as it will not run per notification from the app. "This application is not supported on a rooted device for the security of our customers"
Can't even log in through app. Put in ID and hit continue and pops up message saying there was an unexpected error please try again. Waste of space on my device.
Tried calling them and I waited 38 minutes on hold, no answer! Tried the app again today, using my new Samsung Galaxy 7s edge phone on July 7, 2016, and it still gives the same error and DOES NOT WORK. My previous below review is from Feb 14, 2016. ------------ I have Samsung Galaxy Note 4 Edge, and after I enter my password it gives me an error message every time, so I can't even login using the app. AN UNEXPECTED ERROR HAS OCCURRED. Please fix this known issue.
Because you don't support rooted devices 1 star. That's a low blow.