About Self-Service Portal
Self-Service Portal is the mobile version of Service Management Automation service portal in MicroFocus SMA suite. Via this application, user can:
1. Search service or support offerings, knowledge articles and news
2. Browse the service or support offerings
3. Create new service or support request
4. Approve or deny requests
5. Accept or reject resolved requests
6. Smart Ticketing with support for photo/image attachment OCR processing
IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite (SMA-SM OR SMA-X 201711 Release). You may activate the mobile app by scanning a QA code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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