Axle - Automobile Service CRM

Axle is a one-of-a-kind unique App for end-to-end garage management & an easy-to-use productivity tool which provides a truly differentiated digital experience to the customers.
It is an Automobile CRM, Customer Engagement & Retention platform through which service transactions history & records are maintained.

The App is simple to use by any workshop employee for recording and maintaining the digital job-card of the garage as well as enable real-time tracking updates to the customers.

Axle is currently used across multiple Authorized and Multi-brand garages – ranging from premium to the normal workshops – across all sizes and categories. It is used in Bosch-authorized, my TVS and Mahindra first choice service centers along with brand-authorized centers.

Axle does multiple functions to digitize the garage eco-system and all of them are listed below:

• End-to-end workshop management through a single interface - At any point in time, you can monitor the total number of vehicles attended to and delivered in a single mobile platform

• Digital Job-card

• Real-time tracking for the customer during service – from check-in

• Service Reminder - so that you can keep track of the service follow-ups without fail.

• Customer Rating and Review - on every transaction

• Customer Chat support

• Promotional Messaging - Simple way to send out promotional SMS for every inbound and outbound calls on the phones where App is installed

• Collect easy online payments through the payment system in Axle

• Maintain history of past transactions and previous rating & review - which you can check on the move in a single App

• Upload photos of the customer’s vehicle for tracking purpose and visibility to the customer to bring transparency during service

• Email your auto-generated Billing and Invoice for each transaction directly from Axle