mPower

mPower product will encompass the “Loan Operations” and “Customer Loan Servicing” related features on mPower mobile applications for operational managers and customer executives. mPower product is compatible with both FinnOne and FinnOne Neo host system. mPower product is available on Android OS and compatible till last released Lollipop version.

Various loan operations related features such as EOD Process Monitor, EOD Report, EOD Exception Report, Trial Balance Report, Recon Report on mobile will enhance the efficiency of operations staff and employee satisfaction.

Various loan servicing related features such as Loan Summary, Transaction History, Service Request Module and delivery of reports such as Account statement / EMI Schedule etc. on mobile will enhance the efficiency of customer executives and customer satisfaction. This will also reduce the average branch footfall time of customer in the branch. Moreover, the product will contribute handsomely in reducing the reliance and overhead expenditures on customer support functions such as Call Centers.

The functionalities introduced in the new product include:
• For Loan Operations Executive
o User Login
o EOD Process Monitor
o EOD Report
o EOD Exception report
o Trial Balance Report
o Recon report
• For Loan Customer Servicing Executive
o User Login
o Loan Account Search Interface
o Loan Summary
o Account Statement
o EMI Schedule
o Txn Details involving payments, bounces and future installments
o Income Tax Certificate
o Service Request Module on behalf of loan customer