Orchestra Concierge

Orchestra Concierge is a fully integrated Orchestra mobile application for in-branch hosts and associates that welcome customers to a physical location. Orchestra Concierge has been designed for efficiency and personal arrivals, so that the host can focus on the customer, instead of spending time managing complex workflows.

With Orchestra Concierge, the host can create and edit appointments, as well as visits. Pre-booked appointments can be identified, via today’s listed appointments, appointment confirmation QR code, customer name or e-mail. The host can also reschedule or delete appointments.

The host can, with help of Orchestra Concierge, help drop-in customers get in line for a desired service, and then get mobile confirmation via SMS or e-mail.

Orchestra Concierge is fully integrated with the Orchestra notification solution, in order to seamlessly notify customers with visit and appointment confirmations.
Orchestra Concierge has a responsive design for tablets, working both in portrait and landscape mode.

Orchestra Concierge is a mobile solution used with Qmatic’s customer journey solution, Orchestra. Visit qmatic.com for more information about our solutions and to find your local distributor.
Orchestra Concierge requires Orchestra 6.1, or later.