Customer Portal (CP)

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management – Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication