Probfox is a cloud based B2C problem solving platform. Customers takes a one minute video, few pictures and short description of the problem and report problem directly to the company using Probfox’s FREE smartphone app and without knowing company email ID or a phone no
Probfox’s Geo- mapping feature smartly directs the problem to correct person and location. Customer service executive views the problem video and able to respond, resolve or redirect problem on the portal.
What’s more Probfox provides an instant messaging and video chat facility to establish real time contact between company and customer. It records and stores all communications.
Using Probfox, customers are able to report problem of any company from any where in the world and companies get white label mobile app & efficient problem solving portal.
Probfox is a simple effective and efficient way to report & resolve customers problems. It enables to resolve user problems efficiently and cost effectively using videos
It’s H2H (Human to Human) feature (coming soon) connects users with experts based on their experience, expertise. location, customers feedback and price comparisons to resolve user problems efficiently and cost effectively.
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