Zendesk Chat

Zendesk Chat Free App

Rated 4.20/5 (3,531) —  Free Android application by Zendesk

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About Zendesk Chat

Zendesk Chat (formerly Zopim) is an online live chat software loved and trusted by enterprises and small business worldwide. Zendesk Chat for Android provides many of the same great features as the online dashboard, letting you deliver customer support on the go.

Features
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- Connect with your customers anywhere, anytime to provide real-time support
- Stay on top of incoming chats and messages with event notifications
- Provide customer support and live chat from the comfort of your couch.
- Be more productive with our shortcuts feature.
- Don't worry about missing messages while chatting with our in-app notifications.
- Notifications remain active even when the app is running in the background.
- Receive the same great audio alerts as our online dashboard.
- Chats will remain updated even when you switch between our online dashboard and the app.
- Initiate agent-to-agent chats from the app when you need to ask your team a question or transfer a chat to them.

Frequently Asked Questions
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- How do I stay logged in to the app?
The app will attempt in the background even if it is closed. It will only log out from the app, if you explicitly do so or if you login from the web dashboard.

- My visitor list is no longer being synchronized?
If this happens, log out and log back in to refresh your visitor list.

- I'm having issues with the app. Where can I get support?
The app has an in-app feedback system for users to report any bugs or errors. The feedback button can be found under Feedback in the main side navigation. Alternatively, you can send an email to chat@zendesk.com. We appreciate all feedback and will do our best to reply to your concerns.

How to Download / Install

Download and install Zendesk Chat version 1.1.1 on your Android device!
Downloaded 100,000+ times, content rating: Everyone
Android package: com.zopim.android, download Zendesk Chat.apk

All Application Badges

Good rating
Free
downl.
Android
4.0.3+
Bug
buster
For everyone
Android app

App History & Updates

What's Changed
Version 1.1.1
-Automatic translations with Google Translate: Support customers and visitors from around the world without knowing their language, now on the go
-Support for super widescreen aspect ratio devices (Samsung S8, LG G6)
-Various bug and stability fixes
Version update Zendesk Chat was updated to version 1.1.1
Name changed  Name changed! Zopim Live Chat (Alpha) now is known as Zendesk Chat.
More downloads  Zendesk Chat reached 100 000 - 500 000 downloads
More downloads  Zendesk Chat reached 50 000 - 100 000 downloads

What are users saying about Zendesk Chat

T70%
by T####:

App is not running at the background

Z70%
by Z####:

The app does not have call history ..only accesable in destop version.Much better if history is aviable like zoho chat.

Z70%
by Z####:

Cant stop auto translations

Z70%
by Z####:

Best live chat support app. Just enjoying it.

Z70%
by Z####:

V. N

Z70%
by Z####:

Cool one

D70%
by D####:

Great app

Z70%
by Z####:

I gave five starts to a few apps... Previously i had two issues with app which was disturbing me. But Hats-off to Support team of this app they resolve each issue within 6 hours. App has everything essential feature. They earned it ⭐⭐⭐⭐⭐

Z70%
by Z####:

On S7 edge for some reason after 1 day or usage or so it kills all notification sounds like ringtone, email and even it's own sound. The app is great but it basically makes my phone unusable. Once you delete it everything works fine again.

M70%
by M####:

after I clikc on join conversation and clikc on chat text ...it auto opts you out of the text field ...tht further more delays my response to client ...THIS APP IS AN UNSTABLE WHILE IT CAN BE MANY THINGS ...IT'S SUCH A SHAME with a great idea

Z70%
by Z####:

If my phone is locked I don't get any notifications. I've tried all the hacks and troubleshooting tips in the forums but nothing seems to work. Can you please fix this issue?

Z70%
by Z####:

The app is lagging, I like being connected on both pc and this app at same time and now the app reacts to messages after half of minute after they appear in PC

Z70%
by Z####:

Hi it shows the connected online when I got a call and disconnected the app it still shows online but when i open the app it shows signing please fix it

Z70%
by Z####:

Please add an option for chat history, there is no way to view history, overall great app,keep updating it

Z70%
by Z####:

This App doesn't automatically run until you click on it. I have customers waiting for hours without it sending me a notifications. Please Fix that

Z70%
by Z####:

There is no way to open the links which the customer is watching, the links can be seen but cant open it. Pls fix this issue in the next update.. Thanks...

J70%
by J####:

Really best service by zopim. It s working no bugs good app

M70%
by M####:

Hi before the update I wasn't facing any issues but now on 4g network it's working with a lag . please fix it

Z70%
by Z####:

The application lags when showing when an incoming visitor and connecting to the chats. Please fix this right away!

Z70%
by Z####:

Five star if automatically it is not going offline. Always going offline. Initially it will be online always and even if phone is locked it doesnt go offline. Now few days it is going offling if phone is locked

Z70%
by Z####:

I wonder if my customers can attach media files in chat room of they can, then please report me via email

Z70%
by Z####:

Good app but could be improved by adding some features like- 1. Typing with keyword should automatically show shortcuts

U70%
by U####:

Fantastic acquisition on zendesk to purchase zopim. I use the mobile version primarily because the desktop version takes up a lot of ram.

Y70%
by Y####:

this app is not working very well to stay online you have to open it every 2 hours

Z70%
by Z####:

Best application for mobile and pc friendly or super conversation client and merchant Thanks Zendesk Vinod Haritwal

Z70%
by Z####:

i intigrared my all website with this... now i am in touch to all my clients

E70%
by E####:

Aplikasi yg sangat bermanfaat sekali.. I like it !

P70%
by P####:

awesome live chat ever.

Z70%
by Z####:

Best live chat support app. Really love it. Its so so cool

Z70%
by Z####:

How to attach file? is it possible?

Z70%
by Z####:

Perfect for when you need to provide support and you aren't near a PC

Z70%
by Z####:

Good app for web chat! Thanks Zendesk :)

U70%
by U####:

Good app, love how it runs in the background

Z70%
by Z####:

It's great heaps of good features

J70%
by J####:

Very nice app

P70%
by P####:

Good job

Z70%
by Z####:

Nice app

L70%
by L####:

Previously it was giving notification when any visior comes or chat request comes but after update its not giving any notification and loosing query. I already checked setting and all notification things are ON and also in phone setting its already have priority. Please let me know if u can do any help. My d3vice is Samsung Galaxy S6

Z70%
by Z####:

Sometimes when I log in with Zendesk Support, it tells me that my credentials are incorrect while Zendest Support is working perfectly. Otherwise, love this over the previous version, so complete! --- I've tried it over a stable Wifi connection. Is there anywhere I can reach you on this? I can send you a short video as well as OS, app version etc.

F70%
by F####:

It's great...when it works. The dashboard on my computer never fails to notify me when an incoming chat request comes in. But there are many times when the mobile app doesn't notify me at all. I only notice it later when I check my phone. If it wasn't for this, I'd rate this 4 or 5 stars. I've used it a lot for many chats, and the chat functionality itself is great. Because of this, I wish that Zopim also sent an SMS notification like some other chat service providers do.


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Rating Distribution

RATING
4.25
3,531 users

5

4

3

2

1