I have struggled for an hour from overseas to transfer a small amount to an existing payee and it took more than an hour on the phone to ANZ to resolve. Today again it will not accept my pin and after 20 minutes on the phone the issue remains unresolved.
No problems setting up & using plus it's better than answering challenge questions all time.
Telling me not enough storage on phone. Deleted some unused apps but still not enough storage. Not bothering now as too complicated
Have run into issues a few times. Customer experience is not great with this app.
Doesn't work. Re-installed and still cant get it to work. I would have thought that a company the size of ANZ is capable to create an app that actually works
Great idea. Love that I don't have to call to increase my limit for one off large transfers. Super easy to set up, provided you remember all the security questions. Thanks ANZ!!
This app asks me again to enter a sync code to set it up which blocked me from doing my transaction. And when I called ANZ they were like this is just a glitch....
Disappointed. Was great under Android 6.0.1, broke under 7, telling me to disable development mode which I know isn't turned on.
Summary: do not activate shield on your account or be prepared to change banks. Absolutely ridiculous app. Activated shield to increase security on my account. Worked well for a few weeks, then the app logged itself out and thus stopped all Bank transfers from working - couldn't even pay a $20 credit card bill. Got onto ANZ on the phone who deactivated shield and let me pay those bills. Surprise surprise - it still wants me to reactivate shield even though I wish I'd never installed this garbage. Still having issue transferring money and paying bills. Try the Westpac app (or change banks) it's about 100x less hassle.
Was working very well on an older version of Android and iPhone. However, on the Pixel and Android 7 I am unable to register. I note other users have had the same problem. Needs an update.
Good concept but you need to expand it's use. I should be able to use this app to authorize my pay anyone Max limit on the ANZ mobile app instead of having to got the ANZ full web site to do a transaction over $1000
I could not even get it to set up a pin. After multiple attempts using the step by step instructions I was locked out and told to call anz. Frustrated beyond words.
This was installed on a phone that is now broken. Still showing as registered and now I'm locked out of my internet banking. Need a shield code to log in, but need to log in to sync shield. However it's never been needed to make payments though the gomoney app so it's not even protecting money anyway, has caused more headache than its worth, regret ever installing it.
Terrible experience (trying) to use this app. Firstly it requires you to turn off developer mode on your phone and once you've jumped that minor annoyance, it doesn't work on any device that is up to date. Great work ANZ!!! Anyone wanting to transfer more than the daily limit and only have an android phone like i do will find your only option is to step into a branch and pay $10 for a bank cheque. Whats wrong with using any of a dozen MFA/OTP apps already on the market? At least they work and i wouldn't have to pay you more money for the privilege of getting access to mine.
You can completely disable your account with anz where it asks you for a shield app pin and you can't get it cause installing the shield app requires you to login to your account which is asking for the shield pin. The website logs you out when you press the back button. Anz have never been good with their internet offerings, they used to have a crappy Java based site too that had various problems.
Keeps saying we're having trouble at the moment. Customer service call can't even solve the issue.
Worst app ever nothing works. Complete garbage. I wish I never installed this. I can not make any payments from my account as this garbage locked me out. Please either get rid off this or fix it
cant transfer app stating connection problem due to gcm which anz dont even know what it means. no solution to the problem. absolute waste of time.
Cannot set it up on my Google pixel.keeps saying we have a problem now try again later, for weeks now. Called anz they said ... I should try later. Great service...
Does not work rang anz they can not help great bank when you can't access your money. I have followed the settings from Huawei and the app does not work. Any other app I use works except anz just hopeless to deal with if I could bank with another I would
I cannot open this app even after I disabled the developer mode. I saw another person reported same issue on 14th Feb. Very shame on you ANZ that you can't fix this issue for 6 months. Never see such ongoing issue with Commonwealth bank and their app is much smarter. It is better to close this account completely and go to another bank. Totally disappointed in your service
App would not work at all. Uninstalled and installed 3 times. Called ANZ for assistance and was advised i would have someone call me back to assist with app... never happened. Very disappointed ANZ.
This worked until I installed the latest version, which just tells me to disable the developer options on my device continually. I have done that but it didn't help. Besides, I need the developer options for my work.
Tried to install. Crashed 3 times and then caused me to be locked out of internet banking. Directed me to ring 24/365 help line. Rang and automated service instructed me to ring in office hours!! App should be withdrawn until it is reliable. And don't promote 24hr help if you don't have that service
The app simply does not work. Using online banking, it asks me to input a code from ANZ Shield. When I enter ANZ Shield, I only have the option of "I have a sync code" but I have no code to input. Useless.
In this day and age, how can a company as big as ANZ not have had their app ready for a new OS on Android? Basically making it impossible to do all my business banking with them and with no updates on when it will be fixed. Enough to make me take my banking elsewhere...
Galaxy S6. Would give it NO STARS if possible. Simply won't open at all. Installed and uninstalled, restarted device and reinstalled 3 times but no use. ANZ techs haven't got a clue either. Billion $ profits but can't organise a very simple app. Gotta wonder. .........
Trying to transfer funds. Says disable developer options. Tried to figure out how to fix but gave up in the end as too technical. This is rubbish. ANZ why do you inconvenience customers when this could have been better thought through with already available proven methods? Common sense approach and less red tape. I'm disappointed.
I am having problems installing Shield again after swapping SIM to a new phone. And I cannot find written instructions anywhere. 10 minutes on service centre every time I manage to get locked out of my internet banking is no joke. Great when it works. Big hassle when it doesn't
Absolute rubbish! I have a Nokia 1520. Spent hours trying to get it to work. What the hell is ANZ releasing this stuff when it works on a limited number of phones?
I tried to do a transaction online. It says I need ANZ Shield to complete it, so I installed the app but then I can't complete the installation because when I try to log into my online account to set up the app I can't get past the transaction I was trying to do before, which needs ANZ Shield to complete it. It says to call customer service. Isn't that why you have online and app banking, so you don't have to call customer service? I had a similar problem with this app before when I forgot the pin.
Can't go pass the Sync Code. I use an Android phone and it asks me to restart the app with no avail. I tried doing it over a Wi-Fi connection and still doesn't work.
Where am I suppose to get Sync code?!? Can't find it anywhere. No thorough instructions. I am not an idiot. I looked out everywhere including 'How to'. Just provide clear steps to follow.
It states before you start that "You will need 2 devices". You can not set this up using only your phone! I'll likely never need this app, as I only have a credit card with a balance transfer, but those giving 1 star reviews clearly did not follow the instructions.
We need apps for Windows phone
What's the use of this app
It works perfectly fine on my Z3
Can't get a sync code as I need to log on to internet banking - which is what I can't do as I am trying to reset my password and need a shield code. It doesn't make sense!!!
Doesn't open? Uninstalled and reinstalled many times, just wont open??????