ServiceNow Queue
Free App
Advertisements
About ServiceNow Queue
Here we can integrate this "ServiceNow Queue" android app with any instance with your username and password, where you can assign incident to particular group members.
Steps to integrate.
1.User Name:Give User Name
2.Password:Give Password
3.Instance Name:Give instance name (temp if your instance url is "temp.service-now.com")
4.Assignment To Group Members:Give Users group name (Developer, Tester)
5.Please Save the settings first (Click on Save)
6.Select the table from screen
6.Now you can assign the active and un-assigned records to group members by clicking Update button.
Note:
Here we can integrate all tables which has following fields(like incident,problem and change)
1.Number
2.State
3.Priority
4.Short description
Requirement:
As this app is using rest web service to update the record so the given user should have admin access or should have role to read/write for the given table and role "Rest"
Steps to integrate.
1.User Name:Give User Name
2.Password:Give Password
3.Instance Name:Give instance name (temp if your instance url is "temp.service-now.com")
4.Assignment To Group Members:Give Users group name (Developer, Tester)
5.Please Save the settings first (Click on Save)
6.Select the table from screen
6.Now you can assign the active and un-assigned records to group members by clicking Update button.
Note:
Here we can integrate all tables which has following fields(like incident,problem and change)
1.Number
2.State
3.Priority
4.Short description
Requirement:
As this app is using rest web service to update the record so the given user should have admin access or should have role to read/write for the given table and role "Rest"
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Android app
App History & Updates
What's Changed
1.We are fetching active and unassigned records from following tables.
Incident
Problem
Change
Requested Item
Request
Catalog Task
2.You can add worknote when you are assigning the record.
3.For every request this app is fetching 5 records with descending order of created date,so it will take less time to fetch the active unassigned records.
1.We are fetching active and unassigned records from following tables.
Incident
Problem
Change
Requested Item
Request
Catalog Task
2.You can add worknote when you are assigning the record.
3.For every request this app is fetching 5 records with descending order of created date,so it will take less time to fetch the active unassigned records.
More downloads ServiceNow Queue reached 1 000 - 5 000 downloads
What are users saying about ServiceNow Queue
Y
by Y####:
by Y####:
Super...
F
by F####:
by F####:
Nice one....
Y
by Y####:
by Y####:
Can we have same app for Hr management stuff
Z
by Z####:
by Z####:
Good yo have this app
Y
by Y####:
by Y####:
Good job....Needed more features on this ...
Z
by Z####:
by Z####:
Awesome... Looking for more....
Y
by Y####:
by Y####:
Nice job....
Y
by Y####:
by Y####:
Great....
P
by P####:
by P####:
The new UI is good!! Way to go!!
H
by H####:
by H####:
With valid login credentials and if access is granted to your credentials u can easily access and assign INC.
Q
by Q####:
by Q####:
Nice job,......Looking for more.........
D
by D####:
by D####:
Very good app to look at the queue and respond to the tickets or assign to the concerned parties.
N
by N####:
by N####:
Good work
V
by V####:
by V####:
Awesome app!!
D
by D####:
by D####:
Nice...
Y
by Y####:
by Y####:
Good job!!
D
by D####:
by D####:
Very useful for quickly viewing and assigning incidents, problems etc
D
by D####:
by D####:
I was able to connect to my personal Instance but could not connect to On-premise instance. Please suggest !!
X
by X####:
by X####:
We can assign incident, problem and change request easily
D
by D####:
by D####:
Nice Approach to assign incidents from android app . App is fetching all incidents which has empty assinged_to value. Can you please modify like it should fetch only active incidents which has empty assinged_to value. Addition to this we have specific requirement for this app with our own custom table, Can you please help me with this. Thanks,
O
by O####:
by O####:
Looking for more things
Z
by Z####:
by Z####:
This is an awesome app. Looking for more exciting features ahead.
K
by K####:
by K####:
Loved this app.. Very well done.. Waiting for more..
V
by V####:
by V####:
Good work!!!
D
by D####:
by D####:
Nice!
D
by D####:
by D####:
nice app :)
A
by A####:
by A####:
Give us more tools like this!
Z
by Z####:
by Z####:
Great work pavan
Q
by Q####:
by Q####:
Good
by Y####:
Can we have this kind of app for different modules.