SkyDesk Support

SkyDesk Support Free App

Rated 0.00/5 (0) —  Free Android application by Fuji Xerox Co., Ltd.

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About SkyDesk Support

SkyDesk Support is a web-based customer support application that lets you deliver more happiness to your customers every day. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. SkyDesk Support comes from SkyDesk, a suite of web-based business software built for growing businesses.
With SkyDesk Support for Android devices, you have access to the following features.
• See a beautiful feed of all your request activity.
• Perform frequent request actions like edit, close, and assign.
• Use @mentions to tag other team members and collaborate via statuses.
• Create, view, edit and delete requests from any department.
• Search for specific support requests.
• Add & update comments and request fields.
• Receive push notifications on request updates, comments and @mentions.
• Re-assign requests to other team members and pick up unassigned requests.
• Receive and view attachments on requests.
• Save responses as drafts, access them later and send them to customers.
• Use any existing reply template or canned response while replying to requests.

Note&Restriction
- SLA is not working in case of updating any request via Mobile Support
In case of updating a request via mobile applications, SLA is not run. If you use SLA, please update any requests via PC browse


Terms of Use:
-To start using SkyDesk Support, you must first sign up to become a user.
-Communication charges may apply
-Maintenance schedule will be announced on the SkyDesk website in advance.
-For other inquiries, please visit our support page or contact us at skydesk-support@fujixerox.co.jp.

How to Download / Install

Download and install SkyDesk Support version 2.0.7 on your Android device!
Downloaded 50+ times, content rating: Everyone
Android package: jp.skydesk.support, download SkyDesk Support.apk

All Application Badges

Free
downl.
Android
4.0+
Bug
buster
For everyone
Android app

App History & Updates

What's Changed
- New UI with material design
- Edit and Delete comments: Comments within the tickets can now be edited and deleted via the app.
- Mark as Spam: Tickets can now be marked as Spam to make your tickets list spam free.
- Inside a ticket, it pulls in more context in the form of customer information from SkyDesk CRM.
- Supports shortcut actions for ticket actions.
- Bug Fixes
Version update SkyDesk Support was updated to version 2.0.7
More downloads  SkyDesk Support reached 50 - 100 downloads

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