So far, I hate it. It is worse than the last one. Things are hard to find, I can't seem to download the boarding pass for use offline and it seems badly organized. A bad start as it updated at a bad time, I didn't remember my password and the app told me to call the call center. The first call center was too crowded and loud and the operator couldn't hear me. The second call center told me to go to the web page and change my password there. Nice to know. Why didn't the app just say that in the first place?
I used a lot because I travel 1 or 2 times a month. Bad (worse) thing that it doesn't have alert messages like gate changes or flight delays. I have lost flights because on the old app you used to have it. Other apps from competitors have it and I really started to prefer traveling with them for this and a better service overall.
As bad as previous app, much of the app just links to the Latam webpage, like the login. Check-in did not work, had to search for reservation. No ability to download or print boarding pass. Thankfully Latam the airline is a lot better than the app.
The old one worked fine, this one crashes when I try and log in, I can't remember my password and cannot be stuffed waiting on a call with your contact centre to get a new password, surely that can be done by email, everyone else seems to be able to. Not user friendly.
Installed and looked all ok. However nowhere in the app is is possible to register as a new user. After going on PC using desktop site, this is possible. Then the register page will not accept ANY password combination required. Helpline customer service, well..... Oh! my days! Incredibly difficult to understand and hear the agent who didn't listen just repeated same questions, then ignored the same answers... 23 minutes later, they arrange a call back which has never happened....... So in a bit shell,great app..... Maybe..... If you can create an account to use it!
Looks its dedicated to frequent flyers because you need to first enter with your multiple flyer login. After that its more useefriendly then the previous. On the first page showed the numer of my points and my next flight to do a check in. Recommend it!
Not possible to obtain the boarding ticket, forcing you to go to the encounter wasting a lot of time.
Malísima. No aparecen tus vuelos de manera automática, tienes que buscar por apellido y código de reserva. Da lo mismo no tenerla: DESINSTALAR!
Worst than the prevprevious version. You cannot see the upgrade list nor postulate for an upgrade.
Como se les ocurre lanzar una nueva versión de la App con errores y mas encima con menos funcionalidades que la anterior. Realmente se pegaron en la cabeza. Como si no tuvieran suficientes problemas ya en otros ámbitos de atención a clientes.
Ahora mis reservaciones los tengo que poner manualmente y mi check-in no lo puedo ver y lo debo sacar en el aeropuerto... O pongan el viejo app o pongan mas recursos en arreglar esta ya hace meses y nada cambio..
Can't download the boarding pass which was the best feature of the old app
Sigue sin funcionar la "cartola" con los movimientos y acreditaciones de millas. Por favor soluciónenlo!!! No puedo saber si me acreditan algo en mi cuenta. ????????
It's slow, previous app showed transaction information
Pésimo servicio, app muy mala, nada funcióna. Bajo mucho la calidad desde que juntaron con TAM.
It doesn't always work.
login simply does not work, and the older app is blocked
Muy mala aplicación nisiquiera puedo ver mis vuelos ya agendados y confirmados
La app no tiene ícono y tiene un par de detalles de desarrollo, como pedazos de código volando en el ui
Why would a company like Latam release an unfinished app? Missing features from the old app.
The old one was absolutely better than this one. The new app sucks. It doesn't work at all.
New app does not work. Old one ok.
Can't buy flights. Only view the booked ones
Para ser una de las aerolíneas más grandes del mundo tienen la peor app de todas
My points aren't updated, I lost the flights I had listed, I can update personal info..argh!!! Don't like it very much even though I'll looks prettier
Worthless. Keeps asking me to login after I have already logged in.... then says "Unfortunately Login has failed. Please try again.".... then it won't let me try again.
Hola! Actualice la aplicación a esta última versión y no puedo ver mis kilómetros acumulados en forma de kilómetros, solo en millas. Cuando necesito cambiarlos todos los precios figuran en kilómetro pero la app muestra los míos en millas, la anterior los mostraba correctamente
Got an error when logging.
No puedo actualizar mis datos de perfíl
Can't erase booked and passed trips, it gets frozen after check in, many problemas with the app
Ever since I updated this app it has stopped working. It just says "unfortunately latam has stopped" and crashes every time I try to open it. Very disappointing.
Ever since the new application arrived it gives errors. Now i have to log in to a desktop to print my boarding pass
I can't even get in, it cannot recognize my password, tried many times already. It does not have any option for recovery or something else. Poor app.
Pésima actualización, la otra app funcionaba mejor y más rápido que esta, ahora para reservar redirecciona al sitio web, muy mal, la desinstalé después de dos minutos usándola
App contains just links to their website. Total waste of time
Easy to use with all the info a traveler needs!
Simple and perfect if we talk about checking in.