Opal system measures the distance customers travel based on where they tap on and tap off. A default fare which is maximum fare for the trip is deducted when your card does not record either a tap on or a tap off. If the cause of the default fare is due to a system error, Opal Customer Care will always look into the issue and adjust the balance if appropriate.
Opal Refund focuses on notifying these default or maximum fare trips.
How Opal Refund works ?
Opal Refund saves all Opal trips on your phone
and updates this data every day at 3 pm.
In case a default fare is encountered it notifies and sends email to the user.
Can i change the update time to notify maximum fare ?
Yes, press on three horizontal dots from Opal Refund home screen and select Maximum Fare Trip(s) reminder.
What if I did not complete a tap on or off on Opal card reader ?
Opal Customer Care understands that some people make mistakes when getting used to a new system, therefore, representatives are initially allowed the discretion to make adjustments where customers have not completed a successful tap on or off.
How do I request refund ?
By calling Opal Customer Care on 13 67 25 or (13 OPAL) or by submitting an enquiry at http://opal.com.au/CustomerCare
Is Opal refund application related to Transport of NSW in any aspect ?
No. Application was developed by Padam Rao ([email protected]) who thought his brother will be happier with this app.