The app is so secure that no one, including you, has access to it.
Can't view credit card transactions, little else matters. Also after logging in, I later clicked on a link to which it responded, that I didn't have the correct credentials to view that page. What's that all about? Then it presented a link to continue, clicked on that, and app completely hung. No way to get out. Killed the app window, but couldn't log in again. Had to reboot phone to get back into this app...
Maybe you all aren't smart enough to work it...
This app works poorly and everything about it looks fake and unsafe, compare to the old app.
Had to install this today after the CU "updated" their online banking and wouldn't let me log on to their site with their old app. This app installed without removing the old app and so I had two Coastal apps on my phone. I went into my phone's Application Manager to uninstall the old app, and looked at the version numbers so I could remove the old one. I uninstalled what I thought was the old app, picking the app with the lowest version number (2.x.y.zzz). NOT! That was the new app, so I had to uninstall the other app (3.1.x.y.zz) and reinstall the new app from the Play Store. Then I opened the new app and entered my userID and password (which I had changed earlier today using the new PC browser version. And then I waited, and waited, and waited. Good lord, doesn't the Credit Union test their new code? Finally, the app let me in to see my account balances. After taking a look, I decided to log out. After logging out, I hit the back key on my phone to close the app. Guess what, this app does not close if you hit the back key (like almost every other app I've used). You have to hit the home key to clear your screen of this unfriendly app and your financial data!
Instead of updating the app, they made us get a whole new one. It's no better than the one from before which is an impressive feat considering how bad it was then. Totally changed the login method so that took a while. Love everything about coastal other than the fact that their app is horrible.
Moving past "Why did we have to download a new app, instead of an upgrade? ", I mostly use an app like this for check deposit, and for that it has some problems. First, it isn't immediately obvious that you just touch anywhere in the image of a check to take a picture, but that's how it works. Then the fact that it always resets the account to your primary savings between each check deposit is inconvenient. Relative to the old app and to my Schwab app, this one is very picky about shadows.
Launch day was painful, but this is by far the most insightful and configurable view of my finances that I've seen since I first used MS Money back in the day. I love the Spending analytics and the budgeting functions. Well worth the upgrade bumps! Having near real time access to this info on the go is amazing!
I already have a password and security questions. why do I have to change that? one of the sets of new security Qs literally did not contain a single question I could answer. I'm not married, I don't have kids, I don't like sports, and is there ANYONE who actually knows what city their grandfather was born in? and then the stupid picture and title - what? I gave up at that point. I'm never going to remember that and it's completely unnecessary. this app is terrible and has unnecessary and stupid "security"
This app as a primary banking tool is horrendous. After 3 failed check deposits in a row - accepted on phone but rejected by bank a day later saying unreadable - I've decided to close my accounts with CFCU. I moved out of NC a little over a year ago and using only this app for check deposits has been an exercise in frustration. The worst part of it all is one of the rejected checks I disposed of, so now I have to contact the issuer to get another. The image CFCU sent me when I requested it - to get the check number for reference purposes - was 10x worse than the thumbnail visible in the app. Save yourself the headache and don't bother with this app. It's become progressively worse over the years.
Getting the app set up is fairly painless. The agreement is far too massive (that's not the app's fault, but have a message saying it's easy to find someplace reasonable - I may want to read it but not right now). Pasting into input fields seems a little temperamental, probably related to ui performance issues others have reported, but generally the interface feels ok to me (nexus 6). No one wants to needlessly replace an app and the risk was high - you didn't screw it up, so full marks.
Setup is cumbersome and security precautions can be a pain. I agree with another post about security questions that don't apply or to which you probably won't know the answer, but I'd rather this problem than poor security. Certainly not worth closing accounts over. The Tap feature to view account summary without logging into app is very handy. For the initial release it's off to a good start and they will hopefully address some of the bugs and concerns down the road.
This is the best version of Coastals mobile access app i have used. I tried using the previous version but got frustrated with having to continually get an activation code. This app is easy to use and shows the info you need the most on the main page. Navigation is easy as well. I can easily use this app inplace of the website any day for what i need.
After signing up this evening on the new web site, I installed the app and logged right in, seeing my security picture I set up on the web site. It works as fast as any other app where I have to sign in. I don't have a check to deposit, so I can't try that feature, but I found it quickly enough in the menus. Its nice to have all these features on my phone, for which I used to have to use a PC. Minus a star for the "back" key doing nothing on the main Accounts page, and for giving this app a lower version number than the previous app.
I liked the old one. They really dumbed this one down to the point of almost being ineffective. It is however the only game in town.
Long setup process, bad user experience, changes your security image. On my way to close my accounts there. That will fix the issue
It works fine so far. Minus one star for the bit of lag with the user interface. Not the prettiest either, but I guess that's subjective. Initial setup wasn't too bad. Haven't played around with it enough to see if the features have improved. I'll update my review if I run into anything else.
Don't see any problem yet. Take about 5 mins to reset password and security options.
This is a great bank but their apps just hurt in the usability and customer experience category
It is a new app. Nothing life altering, nor so complicated that you have to give up on life. Works at least as well and with the same features as before. Change happens. Build a bridge, and get over it.
Makes me feel like the app is fake/unsafe
take a great web site and adequate mobile app. take away all the bookkeeping options, the clean look and feel, farm it out to a third party provider, add a bunch of PII to the third party database, slap on your logo and call it "new and improved." This app, and especially the web site, which is now little more than an overgrown mobile app, is a huge step backwards. Someone thought "mobile first" meant mobile only. Then they blew that...
Insists that I upgrade to new app every time I login. I must re-download the same app?? Please fix or bring back the old.
Extremely slow login...I don't have time for this. And, what? I can't deposit checks through the app now?
My login earlier yesterday took 21 minutes just spinning (after setting up new profile info). While that may be OK for some, it is not for me, hence an earlier 1 star rating . I will update my rating again as I go through the features.
I noticed that if you are logged into the app, and then when you hit the exit button it does not log you out. I open up the app 5 minutes later after I exited and it showed my account balance on the screen without having me log back in. If I hit the exit button I would expect to be logged out. I have to hit the log out button, and then exit the app in order to help protect my account information. Please fix so that when we hit the exit button in the app that it logs us out.
Since the upgrade occured this weekend I assume the latancy issues were due to so many users logging in and updating their info earlier today. I updated my info on the website and waited until now to attempt to load the mobile app. I was slightly confused due to the fact that the icon and name was the same. I read the comments first and so got a heads up and deleted the original first before downloading the new one. It loaded quickly and I was able to log right in!
I've been trying to access my account for half an hour now. I've tried both the mobile app and online. I can't check a thing because I can't get in! I'm very frustrated. The app sucks.
This upgraded app is extremely slow with its loading time. Coastal mobile banking so far was much better. Hopefully the issue will be resolved and I can increase my star rating!
This app is crap compared to the old one. As they say in the south "if it ain't broke, don't fix it!" Now there is A LOT that needs to be fixed! Thumbs down for this app.
Better than the old app but it would have been nice if it remembered the userid. Can't see how that can be a security issue given all the levels of security.
Not so sure why the negative reviews... yes it is a new app, and yes, the INITIAL sign-in takes a bit longer as you have to change your profile password and security questions (which is a good thing). I have no problem with the app, and all functions including check deposit by phone are working great. No speed or cache issues with this new app...
I rather use my computer than this app. It is the worst! Deleting today!
Very happy with the new app so far. No issues whatsoever. Setup was quick and easy. UI is more intuitive and streamlined than the old one. Happy to bank with CFCU!
Finally figured out how to logout. You sweep down to the bottom of the page. Please go back to the previous version of the interface. All of the fonts and scaling are screwed up too. Epic fail!
First, you don't use the normal upgrade path but force us to go the the store and download it all over again, then it is incredibly picky about the image when we try to deposit a check. Check deposit is the most important feature of this app, I want to avoid driving to your office. Then there's the problem of not allowing the back button to exit, which is minor compared to the check deposit problems.
Every check I try says it's rejected because of folds or torn corners. Yes, I folded them in half from work to home, but there is no tears and now I have to waste gas to deposit my checks that I use to be able to painlessly deposit on the older app.
Was quick and easy login. Could access all my accounts a lot faster than in the old app
It's a good start for a new app.
I am loving this new update! Thanks coastal