The platform also contains a section detailing the process of how to address complaints to the Ombudsperson Institution in Kosovo (OIK) and provides an opportunity to file cases directly through the Know Your Rights platform. As the administrator of the platform, UNICEF Innovations Lab guarantees the anonymity of the case filing process through the platform. Nevertheless, it waives any responsibility regarding case management after a complaint has been filed, as this is the sole legal responsibility of the OIK. Persons who file a complaint through the Know Your Rights platforms should receive an automated confirmation of receipt from OIK and should only contact the later if there any questions regarding the case.
Designed and developed by APPSIX L.L.C. for Innovations Lab Kosovo