What's the point of this app if you can't see all the individual loan tokens.. showing the total balance doesn't do much for anyone...
I haven't been able to log in for over 2 weeks now. I'm going to miss a payment. This is completely ridiculous. Tried troubleshooting and they said all my personal info was incorrect. WHAT?!
Great app doesn't do any good if it says there's a system failure and won't let me log in for over a week now. So the app is gathering electronic dust right now while it sits on the "shelf "
I have not had any payment issues with the app, but I occasionally get random notifications like saying i have set up automatic payment. I also get one or two other random notifications.
Great app for keeping up with payments, balance, and other functions. Would be better if it showed each account broken down like they do on the website.
Cannot login. Contacted them and they want all my personal info, such as ss#, just to fix the app?
I have been using this app for a few months now. I don't use it for anything but payment. So I can't speak about any of the other options.
You can not do everything on this app,but I like the easy payment process.
The app...not so much. It requires over the top password security measures. Really if some dumb sap wants to hack in and pay my bill, LET THEM!!! What is worse is trying to email from the app. You can write the email but you can't get to the submit button. But it does take your money without a problem.
Idr I take the pictures and then I get an error while submitting my documents.
I hate paying you for my student loans, but the app is really good.
It's really kind of pointless. It isn't easy to navigate and is annoying. Very confusing. So disappointed.
However, I wish I could cancel auto payments via the app instead of having to call.
Love the redesign, spot on!
Payment mailing address should be included in contact info
Won't allow status checks on loan paperwork
Great app! Super helpful and super easy to use!
It's a good app. I haven't had any problems logging in or accessing information. The visual layout of appealing. But there should be a way to view the interest rate for the loans.
Obviously, I hate that I need student loans... But Great Lakes makes it a lot easier to deal with and the app is awesome. Thank you.
Love that I can check my account balance at any time and that the app lets me know when my payment is applied!
There should be more than one way to submit documents and I keep having trouble shooting issues.
It seems that there are plenty of developers that are slacking in designing their android apps to be as good as their ios apps. This app is no exception.
Too many glitches in the app, especially lately
It has reminders and balances I wish it displayed pending payments. But overall it's good.
Not able to submit my documents through your app in my phone. Useless!!!!!
This app is very user friendly.
I only downloaded this app to submit my IDR proof of income. That function doesn't work at all. It continually refocuses, and if you do manage to get a clear image the app freezes. I ended up scanning my forms using google drive and uploading them through the Great Lakes website. If it works, I'll come back and let you know. At this point, that seems to be the best (and only) option.
There needs to be a refresh icon! And the app should notify you every time you make a payment to your loan! ALL payments should show up in the history tab immediately. I want to see my balance going down! And you should be able to make payments with your credit card on the app! All these would be very helpful!
Hate student loans but the app makes it so easy for GreatLakes to take my money. User friendly and straight to the point. Bye, bye money that was never mine.
IDR Photo will not work. Constantly tries to refocus despite both pieces being completely stationary. Needs to be fixed badly.
I can't set my own reminders for when I need them to remind me. I hate the 5pm deadline.
Camara function will not work to submit documents. Constantly says that the camara is not steady.
I love the new look . everything is easily accessible and very easy to understand. They make it easy to send documents and keep track of your account.
Love the app but still hate it because I hate paying them money lol
This is the cleanest, most funtional repayment app I've got to use. Much better with the new update.
The ability to apply extra payments to specific loans moved this app and this servicer up to a 5 star rating.
So far so good. I was able to upload my IDR papers with ease.
I love this app amazing!!