Found it very difficult to meet the criteria for taking the passport photograph. A so called 10 minute process took over an hour then had to be put off until I could achieve the correct natural light levels the following morning.
Taking a required selfie took forever because the app didn't sense movement and if I moved more rapidly the pic was blurred
if your service will not verify me because you can't process IDs from other countries and a UK debit card and UK driving license is not enough to verify me, it is useless and generates customer frustration. First time ever I can't be verified anywhere in the world.
Used it to submit my documents and my face in conjunction with the web portal. The process completed painlessly and fast. Uninstalling it now because I no longer have a use for it.
Painful to take a proper photo. Waiting forever and then is foggy because of movement..
For some reason it turns the selfy camera upsidedown meaning you need to hold your phone upsidedown to meet the standards required. The app is for an I'd process that "will only take 10 minutes" an hour later it's still not done.
Works fine for me. The post office severs work at snails pace but it does work.
Rubbish app don't waste your time
It was a very long time to complete complete nightmare should have been a lot more straight forward process wouldnt recommend downloading if alternative options
Er you need to like use the flash. It's a sort of light thing on the phone that comes on in low light!
Using the app along with the website has caused dead pixels in both my phone and laptop. App was very slow and annoying.
This just makes the whole procedure excessively longer for no reason
Crashes every time I try to upload anything. Massive waste of time
Used in conjuction with you pc post office help page not as difficult as first thought.
Taking the second picture was just ridiculous... it took me several tries...
Instructions are not clear rnough for normal people
Even bookies make it simpler to verify your identity.
Terrible does not work
Very difficult to use except in perfect lighting conditions.
Awful, intrusive, unwanted
Does what it says on the tin.
Was quick and easy to use, was done in ten minutes.
No hassle, worked as intended and was completed in very little time
Very simple and efficient,
I found it easy to use
Great app and easy to use.
fairly simple to follow.
Worked fine, easy to follow
Very easy to use.
Quick and easy
Easy to use
Extremely lengthy process to verify. Extremely slow. Keeps crashing. Designed without any knowledge, capability, intelligence or common sense. Very frustrating because it does not work. No functionality. No purpose other than to annoy user. Total scam. Intended purely for data capture and selling off information. The designer has conned everyone and must be sacked!!!
Did not verify, did not even ask me for a photo and in the end did not work. If anyone from .gov is reading this please drop post office as a provider if they can't even get the app working how can I trust them with my photo and data?
If was possible to give this app zero I would done so.