Clothes came back well washed and neatly packed. Satisfied. But they took 13 days. I would have still given an extra star if the order status in the app was more useful and gave me some updates. Not knowing when I would get my clothes back or why it's getting late left a bad taste.
Gave a two piece suit and two shirts for dry clean. The suit was returned as a mess and it seems a normal iron is used instead of a steam iron. The shirts have been brushed badly instaed of a dry clean.. Spoilt my two new shirts (once used each) worth approx 5000..had to create a google+ profile just to write this review so that others can benefit..please stay away from this.. Go lured into the price advantage.. Bad experience..
Order kept pending for 2 days still these ppl had no courtesy to call up and inform about the delay. Infact my order was prepaid thinking that prepaid orders are given preferences i opted for it. They'll make fake commitments. Guys stop fooling ppl around with fake positive reviews about ur service. Close down ur poor service asap. Thr r many othrs who serve very well like HOUSEJOY excellent n get 5 stars frm each customer always. I will never suggest anyone purplebag ever. First and bitter experience.
I placed an order on Monday. Got a text stating they're closed on Monday and was pick up was rescheduled to next day. Till today there's no call or text from them. Thought I'll give a new start up a try but now I know, the neighborhood dry cleaner might charge more but won't cheat me with false pick up dates and no communication. And whenever I click on 'my profile' the app crashes. I wish I could give no stars at all, but sadly had to give 1 which they don't deserve.
Though they picked it on the said date . they should have a system to update the order status,the customer support on chat says they do have a system but there is some issue with it,but I see a similar review back in February, why hasn't it been fixed ,was expecting it yesterday and yet no update on it.will review again after I receive the cloths but for now , 2 stars for the lack of communication. Update:Neatly packed cloths .looks perfect.2 more stars.however delay by 5days with no estimated delivery.
My order no. is 1001 for which pick up is not arranged yet and that to without sms or phone. Despite my complaint made once.
I'm just giving this rating for the pathetic way they are responding to customers who rate one star or complain against them.. they should learn basic customer service skills. If u read the responses they are giving to their customers here, you'll know how bad they're at maintaining customer relations. I'm not using their app or services to get into issues. And admin, dare not speak against me for not using ur service or judging u. U prove urself the way u treat customers.
It's been a month I have given my clothes for dry cleaning and I haven't got them back. I kept calling them repeatedly and there's no one who responds back. I still haven't got my clothes till now.
I have given 4 shirts they have misplaced 1 of it and doesn't even bother about answering that to me.gives false promises that they will do the job within two days but indeed no response will be seen from their end. I just hate it and will never recommend to any other .
I had given my clothes on 18 June, pickup guy promised to give it back in 3 days. It has been a week, no update from anyone. Even if we call, no one's picks up. Be professional enough to respond and deliver. Still haven't got my clothes!
I am getting scare about whether to try this or not after reading the reviews..Can any one suggest whether to go with this?
Worst service. Don't ever try this. U don't get a call. Though u call back they never pick ur cloths
The service is really nice. They gave my clothes just like a brand new one's.
Perfect solution for my laundry needs. The service is great and the people are easy to work with and flexible to your schedule. Keep up the good work!
Only For Hyderabad
It's a good service and no1 quality maintenance .
Thanks for the service
For some reason it won't allow me to pick a proper address. Eventually says "we are not available in your area". Any suggestions on how to go around this?
But plz give us in a day. ATB
Washing and dry cleaning was good..service is nice..i will recomend this app..
I will recommend purplebag..Nice service..
Prices are too high
Given 3 blankets for drycleaning got it on time and good service given thanks :) very happy ..all the best :)
It's really the most convenient way for laundry and dry cleaning. Appreciate the concept.
Looks pretty good, nice user experience, good UI.
Promt and excellent service
This app lets u get your clothes washed , ironed, and then delivered at your doorstep. Very helpful for working people like me. My suggestion is to start Cash on Deliver y which will help customers overcome their initial hesitation. The staff is very courteous and has a lot of enthusiasm. The quality of service is also good.
Very good app.. loved it.. reasonable prices with best quality of service
I really liked the service.though i personally felt the price can be reduced a bit.
Supportive staff quick and clean service....highly recommended.
Had good service, there was bit delay in delivery, but the delivery guys were very pleasant and friendly delivered my clothes on time after promising delivery next day. Keep it up.
i really liked this service and very good Purple Bag Laundry app thank u
Service is too good,nice thought.clothes are looking very new after wash.
Value for money!