If you registered for the previous version of the app your login details will no longer work. If you have registered for the Barclays Mobile Phone Insurance and Gadget Cover website you will be able to access the updated app using the same login details. If you don’t have a website account once you’ve completed the app update, please follow the quick and easy registration process.
Any device details registered through the previous app version will still be available.
*Gadget Cover does not apply to Additions and Graduate Additions accounts.
It doesn't work at all! Can't register.. not even one option or icon pressed don't work.. £9.50 for almost 2 years and can't even register.. I'm signing off and I want refund of all my payments or it will go viral.. 300k folowers of each post on fan page on Facebook is enough to do it and I have 9 more fan pages.. I'll do everything If I don't get refund.. also leaving BARCLAYS!
Trying to use this app on galaxy note 3 and it won't login at all. I even sent an email about it but no response or updates to the app. Very disapointed as now I have to call to change my details rather have the ease of using an app. Why discontinue the old app if the new one doesn't work?!
Why do I have to remember another set of login details for this? Can you not integrate it into the main app, or at least use android content url sharing methods?
Same problem as everyone else. Cannot log in as "already registered". Cannot reset password as "not registered". Common barclays...expected better from you!
This service has been broken for years...tells me that my account is locked, i need to reset my password. Trying that tells me that i need to register a new account. Doing that tells me that my account already exist and i need to login. Back to square 1. Very bad
Cant register says that email is not valid tried 2 emails. Sort it out please, shame!
Cant log in, cant click links. Cant do anything and my phone tells me the mobile site is unsafe, but it asks for all of my details to log in: DOB, sort code, email. Etc. Im cancelling this as soon as my next and last claim goes through. IF it ever goes through
Tried to register for 2 hours and keeps saying that it doesn't work!!! Waste of time....
How ideal n convenient that this app doesn't do what it says on the tin. Rubbish. Fix it.
Cannot login, button does nothing. After removing and reinstalling no difference so I have removed till they fix it. Get it sorted Barclays.
Input fields seem really buggy and, like everyone else is saying, can't login. I've tried the forgotten password section and it says I don't have an account. I try to create an account and can't because I already have an account.
Says my e-mail address is invalid on new S7 Edge, and also stopped working on old Galaxy Note.
This is total rubbish! You can't register, you can't enter details...Come on Radbroke Hall in Cheshire SORT IT OUT
I'm really disgusted with how bad Your reviews are barclays! All the money barclays makes yet they can't even get there app together. Terrible.
Login doesn't work and sends me to some weird forms that don't work too. Then when sent them email didn't get answer
Old App was terrible . . . How could this app be just as bad, come on Barclays! Looks like its time to get insurance somewhere else
Completely rubbish .can't register. Worst app ever seen. Sort out or take it off.
I can't register my email.says it's not a real email address so now I pay for insurance but can't register my phone. Stupid. Dumb dumb dumb
Trying to login using Galaxy S4 but app's not allowing.
Shame you can't rate an app Zero, this one it's literally useless as you can't log in so it's just a waste of storage on your mobile.
It doesn't work not the app or the website tells me I'm not registered then when I try and reregister it tells me I'm already registered
I have tried to register my new phone 12 times. I have everything I need to do it...I process it all and then at the end it just doesn't register and takes me back to the start!! Awful!!
Won't let me login or register my phone. Useless app.
Awful can't log in can't do anything. Why am I paying for this?
Just closes a whenever you press anything. Not good.
"Your login details did not match our records" - Why not, I am registered already.!!!
Won't let me log in. Won't let me do anything!!!
Same as many others, stuck in the login/register loop. What a shambles.
Totally agree with last review. Doesn't work! Useless!
Just installed useless
Login does not work. Register phone does not work. Completely pointless app !!!!!
Won't allow to press log in
Doesn't open links!! It doesn't work!! Please fix it
Why do v need app if it is link to web page
Update phone operators to include BT
Very professional service,fast, reliable,am extremely satisfy and pleased,no question about the 5 stars
Keeps closing whilst trying to register.
Adds little value. Can view your listed devices.