SRC Mobile

Serena Request Center Mobile enables users to browse available IT and business service requests and their associated SLAs, and then submit and monitor requests from their mobile devices. Your IT service staff and managers can also easily approve, track, and fulfill requests from their mobile devices.

Users can use Serena Request Center Mobile to:

- Browse the catalog for service requests
- Manage set of your favorite categories and services
- Catalog of services is available in 2 modes: with nested categories (for SSM 5.2) and with a single level of categories (SSM older than 5.2)
- Search the catalog for available service requests
- Submit requests with the ability to attach a picture from camera
- Choose full form or simplified form format to manipulate with form data in the most convenient way
- Browse your service requests and execute transitions on a particular request
- Browse tickets waiting for your approval and proceed with approvals