TELUS My Account
Free App
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About TELUS My Account
What’s new
- Brand new design – it's now faster and easier to get the info you need
- See detailed usage and billing info, including roaming usage
- Purchase travel options for future dates
- View and redeem personalized offers
TELUS My Account is an easy-to-use mobile app that lets you conveniently manage your Mobility account on the go.
Please note: The app is currently only available to Mobility customers. Home Services (i.e Home Phone, Optik TV and Internet) are not yet supported. Select small business accounts are supported, but Corporate / Enterprise accounts are not yet eligible.
Features for customers on monthly rate plans include:
- Monitor your monthly data, text, and voice usage
- Check your account balance
- Make one-time payments or sign up for automatic payments
- Find and add travel passes
- Add or remove features like text messaging or data packs
- Check your Device Balance and Contract Status
Features for prepaid accounts include:
- Monitor your prepaid add-on usage
- Check your account balance
- Top up your prepaid services using a credit card or PIN
- Add features like text messaging, voicemail, etc.
Best of all, you won’t be charged data fees when using the TELUS My Account app, even while travelling abroad with a 4G (HSPA) or LTE device.
The TELUS My Account app requests these permissions from your device, for the following purposes:
- Directly call phone numbers: To enable the app to call TELUS support for you with one simple tap.
- View network connection: To detect the network in use (i.e. Wi-Fi or mobile).
- Full network access: To access the Internet and communicate with TELUS servers.
- Location: To support and simplify purchasing of travel options.
Like using TELUS My Account? Please take a few minutes to rate us and tell us what you think.
- Brand new design – it's now faster and easier to get the info you need
- See detailed usage and billing info, including roaming usage
- Purchase travel options for future dates
- View and redeem personalized offers
TELUS My Account is an easy-to-use mobile app that lets you conveniently manage your Mobility account on the go.
Please note: The app is currently only available to Mobility customers. Home Services (i.e Home Phone, Optik TV and Internet) are not yet supported. Select small business accounts are supported, but Corporate / Enterprise accounts are not yet eligible.
Features for customers on monthly rate plans include:
- Monitor your monthly data, text, and voice usage
- Check your account balance
- Make one-time payments or sign up for automatic payments
- Find and add travel passes
- Add or remove features like text messaging or data packs
- Check your Device Balance and Contract Status
Features for prepaid accounts include:
- Monitor your prepaid add-on usage
- Check your account balance
- Top up your prepaid services using a credit card or PIN
- Add features like text messaging, voicemail, etc.
Best of all, you won’t be charged data fees when using the TELUS My Account app, even while travelling abroad with a 4G (HSPA) or LTE device.
The TELUS My Account app requests these permissions from your device, for the following purposes:
- Directly call phone numbers: To enable the app to call TELUS support for you with one simple tap.
- View network connection: To detect the network in use (i.e. Wi-Fi or mobile).
- Full network access: To access the Internet and communicate with TELUS servers.
- Location: To support and simplify purchasing of travel options.
Like using TELUS My Account? Please take a few minutes to rate us and tell us what you think.
All Application Badges
Good rating
Free
downl.
downl.
Android
4.4+
4.4+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Fixed a bug which prevented some users from logging into the app
Fixed a bug which prevented some users from logging into the app
Version update TELUS My Account was updated to version 4.1.4
Version update TELUS My Account was updated to version 3.2.4.120
Version update TELUS My Account was updated to version 3.2.2
Version update TELUS My Account was updated to version 3.0.0
What are users saying about TELUS My Account
C
by C####:
by C####:
It gives you enough information to manage your communication but a little difficult to work with the app
B
by B####:
by B####:
Only way to open the app is to go to the store, search for it and click open app. You think there would be an icon to click on somewhere...
I
by I####:
by I####:
Won't load. Useless and uninstalled thanks for all your support Telus.
C
by C####:
by C####:
Amazing! Get all the info you need I one app about your account!
C
by C####:
by C####:
Works well for what it's suppose to do, very easy to check remaining/used data
C
by C####:
by C####:
My password never seems to work..
C
by C####:
by C####:
White screen app doesn't work
C
by C####:
by C####:
Very useful for tracking usage of minutes and data.
P
by P####:
by P####:
Very convenient way to monitor data, usage and bills. Never have any issues with it.
C
by C####:
by C####:
great paying bills tracking data usage
M
by M####:
by M####:
Helps alot better then having to call for help
C
by C####:
by C####:
Won't work even with correct info being entered.
M
by M####:
by M####:
Nice to have all my billing and usage info conveniently displayed without signing in each time.
C
by C####:
by C####:
Good app for what I need it for, checking data and offers
C
by C####:
by C####:
Just updated again 7/20/17 and still cannot log in...
C
by C####:
by C####:
I find it crashes a lot
C
by C####:
by C####:
Is for emergencies only.
C
by C####:
by C####:
Haven't been able to log in ever
C
by C####:
by C####:
Great app everything i need for my telus account at ny finger tips
C
by C####:
by C####:
It works!
C
by C####:
by C####:
App works fine and just as expected, very handy for on the go
C
by C####:
by C####:
Love it makes taking care of my account easy
C
by C####:
by C####:
Fabulous App. Very easy and convenient to use.
C
by C####:
by C####:
Easy to pay bills with. Can track usage.
C
by C####:
by C####:
Useful gets me what I need
C
by C####:
by C####:
I love it and that's all
L
by L####:
by L####:
I'm happy with it for what I use it for
G
by G####:
by G####:
Great service and app.
R
by R####:
by R####:
Neat app!
C
by C####:
by C####:
Quick easy to use
Z
by Z####:
by Z####:
Good useful app
C
by C####:
by C####:
Handy!
C
by C####:
by C####:
Still cant login with this app but works fine to login on the website. Redownloaded thinking it had been fixed but its not. In reafing the reviews seems it works fine for 50% and doesnt work at all for the rest. Why is that Telus??
C
by C####:
by C####:
Haven't been able to log in for months now. They say they fixed this bug yet I still can't log in. Driving me nuts! I would love to know how much my bill is so I can pay early... but no such luck. Please fix this for real.
C
by C####:
by C####:
No, you did not fix it. I still can't sign in. Why do millenials have to mess around with things that are not broken. Perpetual attempts at improving something, is insane. Should have left well enough alone.
C
by C####:
by C####:
All I get is a white screen. Extremely irritating as this was a very convenient app, now it is just taking up space on my phone.
T
by T####:
by T####:
Still so bad. Can't log in, no matter what I try. Can't even reset my password. All I get is a white screen with loading. . loading. . . loading. . .
F
by F####:
by F####:
App doesnt work... Only shows a white screen... I really need this app too... Such a bummer...
Y
by Y####:
by Y####:
Still can't access my account . It stays on a white screen
by C####:
I'd go so far as to say it's better than the web version. It's actually pretty good.