SmartHub

I would give the app zero stars buy that's not an option. It won't allow me to sign in. Customer service gave me a temporary password, that never worked. I can't log in to the app to pay my bill, which I can't see because I can't log in to the app. This app is absolutely horrible.

It's okay.....BUT I have two providers that use smarthub, so signing in to both with my fingerprint is not possible because I cannot switch between the two without signing out of the one. Once signed out you must sign in with email and password. Fix that problem and I'll tests you 5 stars.

I can't get any usage data. I feel like I'm getting ripped off cause it just shows errors across Everything

Finger print sign will not work. No option. It's set up in settings and has scanned, but won't ask for it at log in.

Piece of garbage, won't let me log in can't find my utility provider. App has many bugs which direct you to the website which is of less help other than to contact them by email.

Cannot loog into my account. Have used this app for years until now.

Can't log in. Says no account

Does not recognize my account

Cannot log in say's account not found.

Won't let me log in to my account

It was working great but now I can't long in can't get any help

Worked great.

Easy and convenient

It's great when it was working. Can't log in now so it is a waste of time. Apparently the developer never check the comments. It's been going on for a while.

Loved it when it worked. Then stopped letting me log in because of privacy errors. Finally uninstalled it and am now reinstalling it. So I'll see if it works now.

I never rate anything 5 star, there is always room for improvement. But I had no problem installing, downloading, understanding or working with the app. Thanks ..

Won't let me log in. Been trying for a week now. Uninstalled/ reinstalled didn't work.

Wont let me log in. Really frustrating need to know what my account usage is...

Keep trying to log in and says wrong info Then try against and app stops WTH I s going on? Had this service for years!

Okay I haven't used it yet but 2be able 2ask this question I need 2do a rating. How can there be 500,000 downloads when there aren't that many people even living here??

Would not allow me to log in. Would not recognize acct number and email. Unable to reset or reach anyone to help.

...tells me I dn't hv an accnt...in less than a half yr, my accnt will b 24yrs

It's great for us on disability and can't drive we can pay bill

It's not letting me log in with accurate information

Can't get on to pay bill for internet or electric. Going on a week now

Very easy and quick.

Fast and easy way to pay my bill and see energy usage over time!

Won't let me log in. When is it going to be fixed?!

Works great. Pay without leaving the house. The way it should be.

I can't log in.

Love it

I can't log in. The app continuously circles stating that its "logging in". If my electricity gets such off tomorrow because I can't make a payment I'm going to be pissed. I even tried logging into the website on my desktop and it says that my account is invalid.

Can I undo the last update? The so called sub usage feature is now giving me incorrect and / or phony readings. Example: I can no longer see my security light turn on / off. It is a 13 Watt lamp that I could tell definitely it's on / off times. Instead all I see is an arbitrary 10 Watt display all day and night. BTW,this building is temporarily vacant and uses a minimal amount of power.

Tried to look at how much I had on my prepaid power account today and it had logged me out, I tried putting in my password and it said I put the wrong one in. Then I tried to use forgot my password; after I put my information in to retrieve my password it said I put it in incorrectly, but I have my account number written on a card and I only use one email address and it said I have the wrong email or account number this is BS I need to know what I have left on my power

Won't let me log in since last update. Can't even pay my power bill. Now what Smart Hub?

Have used this app for a few years and have always liked it... Now I can NOT log in...says all of my info is invalid when it's ALL CORRECT. ..Hope this is fixed SOON ! I can't pay my bill with it like this !!!

works fine for a month or so. then it forgets password and keeps having an error message so have to reinstall it again.

I loved it before this stupid update. Fix it! So inconvenient to have to call customer service just to check your balance and/or pay.

Can't login at all anymore. Says all info is invalid. Can't resign up because the account number it claims it doesn't recognize is already in use. Can't retrieve account info because it says it doesn't exist. Each link contradicts the other. Terrible!

Am I missing something, or does this app do something other than what I can get from mobile site?