When I first installed, it recognized my citi aadvantage world elite mc. Changed phones, installed the app, now won't recognize my card
I know my card is eligible but the app doesn't recognize the 1st 6 digits, so it doesn't work. I've spent hours on the phone with my card issuer as well as MasterCard itself & I was told it would be fixed in 24 hours, but it hasn't in over 6 months. Disappointing. I was looking forward to checking this out.
Have a World Elite card from Citi but it wont work.
This app makes it really easy to access the concierge service and see what types of offers and insight, such as city guides, that they have available to me. I see that much of the negative feedback that some Citi and other banks cards are not accepted. Some banks have opted out of MasterCard's concierge service and they might subscribe to different concierge services other than this one, so call the customer service number on the back of your card to find out.
Does not recognize my CITI mastercard world elite. What gives?
Doesn't recognise my Citibank World Elite card.
I have a citi card with world elite status. The app gave me a message saying some bank cards are not eligible for this service. So obviously can't use it.
I have MCWE card and this app said ( you don't have Mastercard world elite card) lol.. Guys.. Seriously?
I've had world status on my MC for 5 months, the app has been updated multiple times to add new BIN. Apparently, Comenity Bank is being left off the added BIN every time..
I have a world elite card, but app doesn't recognize.
Won't even let me log in. I have to call anytime I want to use the service
I am a MasterCard Concierge, and I love the way this application allows my customers to work independently, while having a direct link to call or email us. We are here for you 24/7 and we are proud to serve you. All of my colleagues and managers are amazing people who truly take pride in their work with you, the customer. This app, just like our customers is priceless. I look forward to speaking with you someday soon. Happy booking.
Saw the cool ad during the ball game and tried the app but many features just don't work. And no where as helpful as other travel apps. Just disappointing.
Getting people to do stuff for me for free?? Priceless!!!
I recommend this App to all Card Holders.
Stumbled upon this awesome app and it has been awesome! Great responses.